How to Win Friends and Influence People PDF Summary
Dear readers, here we are offering the How to Win Friends and Influence People PDF to all of you. How to Win Friends and Influence People was originally published in October 1936. It is one of the best self-help books which will help you to connect with people and also leave an impact on them.
How to Win Friends and Influence People is written by Dale Carnegie who was a well-established American writer lecturer, and developer of courses in self-improvement, salesmanship, corporate training, public speaking, and interpersonal skills. He was born on 24 November 1888 in Maryville, Missouri, United States.
How to Win Friends and Influence People Summary PDF
Fundamental Techniques in Handling People
- Don’t criticize, condemn or complain
- Give honest and sincere appreciation
- Arouse in the other person an eager want
Six Ways to Make People Like You
- Become genuinely interested in other people
- Remember that a person’s name is to that person the sweetest and most important sound in any language
- Be a good listener. Encourage others to talk about themselves
- Talk in terms of the other person’s interests
- Make the other person feel important – and do it sincerely
How to Win People to Your Way of Thinking
- The only way to get the best of an argument is to avoid it
- Show respect for the other person’s opinions. Never say, ‘You’re wrong’
- If you are wrong, admit it quickly and emphatically
- Begin in a friendly way
- Get the other person saying ‘yes, yes’ immediately
- Let the other person do a great deal of the talking
- Let the other person feel that the idea is his or hers
- Try honestly to see things from the other person’s point of view
- Be sympathetic with the other person’s ideas and desires
- Appeal to the nobler motives
- Dramatize your ideas
- Throw down a challenge
Be a Leader: How to Change People Without Giving Offence or Arousing Resentment
- Begin with praise and honest appreciation
- Call attention to people’s mistakes indirectly
- Talk about your own mistakes before criticizing the other person
- Ask questions instead of giving direct orders
- Let the other person save face
- Praise the slightest improvement and praise every improvement. Be ‘hearty in your approbation and lavish in your praise’
- Give the other person a fine reputation to live up to
- Use encouragement. Make the fault seem easy to correct
- Make the other person happy about doing the thing you suggest
How to keep a disagreement from becoming an argument?
- Welcome the disagreement
Be thankful if there is some point you haven’t thought about that is brought to your attention. It’s an opportunity to be corrected before you make a serious mistake
- Distrust your first instinctive impression
Our first natural reaction is to be defensive. Keep calm and watch out for your first reaction
- Control your temper
Remember, you can measure the size of a person by what makes him or her angry
- Listen first
Give your opponents a chance to talk before resisting, defending or debating. Don’t raise barriers. Build bridges of understanding
- Look for areas of agreement
Talk first about the points and areas on which you both agree
- Be honest
Look for areas where you can admit errors and say so. Apologize for your mistakes. It disarms opponents and reduces defensiveness
- Promise to think over your opponent’s ideas and study them carefully
And mean it. Your opponents may be right. It is a lot easier at this stage to agree to think about their points than to move rapidly ahead and find yourself in a position where your opponents can say: ‘We tried to tell you, but you wouldn’t listen’
- Thank your opponents sincerely for their interest
Anyone who takes the time to disagree with you is interested in the same things you are. Think of them as people who really want to help you, and you may turn your opponents into friends
- Postpone action to give both sides time to think through the problem
Suggest that a new meeting be held later that day or the next day, when all the facts may be brought to bear. In preparation for this meeting, ask yourself some hard questions:
- Could they be right (even if partly)?
- Is there truth or merit in their position or argument?
- Is my reaction one that will relieve the problem, or will it just relieve any frustration?
- Will my reaction drive them further away or draw them closer to me?
- Does my reaction elevate the estimation good people have of me?
- Will I win or lose?
- What price will I have to pay if I win?
- If I am quiet about it, will the disagreement blow over?
- Is this difficult situation an opportunity for me?
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